Terms of use

Who we are

Tending is made by VJ Lab Limited (company number 9459022). In these terms, “we” and “us” mean VJ Lab Limited. By using Tending you agree to these terms, alongside our privacy policy.

Tending isn’t medical care

Tending offers guided writing and reading built on ideas from grief research. It isn’t therapy or counselling, it isn’t a substitute for professional mental health care, and it doesn’t diagnose or treat any condition. Using it doesn’t create a clinical or professional relationship between you and us. If you’re working with a counsellor, doctor or therapist, please keep doing that alongside anything you do here.

If you’re in crisis

Tending is not a crisis service. The Support button in the app shows crisis lines for the country you choose, but those services, not the app, are the right response in an emergency. In New Zealand, call or text 1737, free, any time. If you or someone else is in danger, call 111, or your local emergency number. Elsewhere, findahelpline.com lists free support lines.

Who can use Tending

Tending is for people aged 16 and over.

What you write is yours

Everything you write in Tending belongs to you. It stays on your phone, we never receive it, and we claim no rights over it. You can export it or delete it in the app whenever you choose. Because it lives only on your device, keeping it is up to you: if you delete the app or lose your phone without a backup or export, we can’t recover it.

Free to start, one purchase

• Getting started, Phase 1 and your first couple of sittings in Phase 2 are free.
• A single one-time purchase unlocks the rest of the guided path for your kind of loss: the remaining sections of Phase 2, all of Phase 3, gratitude prompts and two tools for hard moments (Work through a thought, and What you’d say to someone you loved). It’s set at the USD 9.99 price point; Apple and Google show and charge the equivalent price in your local currency. It’s never a subscription and there’s no recurring charge.
• Anything that helps you stay safe, or holds words you’ve written, is always free: Support, your safety plan, grounding, the memory space, What you’ve noticed, and reading, exporting and deleting your own writing.
• Payment is handled entirely by Apple or Google. We never see your card or billing details. Your purchase is linked to your Apple or Google account, so you can restore it on a new device through the app’s Restore option.

Refunds

Because Apple and Google process every payment, they also handle refund requests under their own policies. For iPhone purchases, use reportaproblem.apple.com. For Android, use your Google Play purchase history.

Your consumer rights

Nothing in these terms takes away rights you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other consumer laws that can’t be excluded, in New Zealand or where you live.

What we can and can’t promise

We’ve built Tending carefully and we keep improving it, but we can’t promise it will help in every situation, or that it will always be free of errors or available on every device. To the extent the law allows, we aren’t responsible for loss that comes from relying on Tending instead of professional or emergency help, or from losing writing stored on your device.

Using Tending fairly

Please don’t copy, resell or redistribute Tending’s content, or try to get around the purchase. The content, design and name Tending belong to VJ Lab Limited.

App store terms

If you download Tending from the Apple App Store, Apple’s Standard Licensed Application End User License Agreement also applies. If you download it from Google Play, Google Play’s terms also apply. Apple and Google aren’t responsible for Tending or its content.

Changes to these terms

If we change these terms, we’ll update this page and the effective date above, and say so in the app for any change that matters to you. These terms are governed by the laws of New Zealand.

Questions

Email hello@mytending.com. Tending is operated by VJ Lab Limited.